Engineering

To create the engineering career path, we looked at the different stages in the lifecycle of a feature. We felt that this was a much better approach to outline all the responsibilities and areas of impact for our engineering team than just the company's values.

Architect

Idea

Basic

• Understand requirements shared by the team

Intermediate

• Work with business teams to prioritise the right features

• Refine requirements so we are building the right features for both existing and future customers

Senior

• Work with business teams to define feature areas

• Suggest new areas based on customer knowledge

User experience

Basic

• Consider all user touch points and areas of impact

• Ask the right questions to understand what has to be built

Intermediate

• Improve the user experience through discussions

Senior

• Define the user experience flow for large feature areas and products

Technical architecture

Basic

• Think about what is needed to build this capability

• Document the technical architecture

• Get feedback from other team members

Intermediate

• Review architecture of junior team members

• Find elegant solutions to complex problems

• Reduce complexity and promote reuse

Senior

• Be comfortable in architecting large systems and products

• Use the right tech stacks or SaaS solutions for a quick and future-proof solution

Build

Development

Basic

• Build features and fix bugs following standard coding practices

Intermediate

• Identify ways to reuse code and create components so we add only what is needed

• Build features faster with cleaner code

Advanced

• Take on large complex projects and build them elegantly

Feedback

Basic

• Share regular progress with product and business teams

• Make changes as needed based on the feedback

Intermediate

• Do a demo with relevant teams for early feedback

• Share previews with customers for their feedback

Advanced

• Do detailed customer interactions to identify issues and opportunities before extensive development

Testing

Basic

• Add or update automated tests for the feature

• Ensure feature and adjacent areas are tested thoroughly

Intermediate

• Create a thorough test plan for the feature

Advanced

• Create a testing framework that continuously tests and identifies problems before they happen

Deploy

Deployment

Basic

• Work with the team to deploy the feature on time

Intermediate

• Create a deployment and migration plan for complex features

• Collaborate with business teams to identify the right time and approach to deployment

Advanced

• Orchestrate the roll-out of complex and interconnected systems

• Ensure there is no downtime, data loss, or other negative impact from any deployment

Communication

Basic

• Inform relevant teams about the changes with video and screenshots

Intermediate

• Work with business teams to communicate benefits to existing and potential customers

• Update documentation and public references as needed

• Update training and on-boarding material

Advanced

• Create a sense of excitement about new capabilities and improvements within the company and with customers

• Conduct online and offline sessions to ensure customers are aware of the features and use them the right way

Validation

Basic

• Add relevant metrics and create dashboards

Intermediate

• Review metrics regularly to see if features are used well

• Get regular feedback from business teams about the usability and effectiveness of feature

Advanced

• Spot patterns of poor or excellent usability from metrics

• Interact regularly with customers to understand how our products can be improved